Tours \ Golden Eagle \ Frequently Asked Questions
Frequently Asked Questions
What happens when I arrive at the airport?
If you have an arrival transfer, you will be met by one of our representatives who will be waiting with a sign. If arriving by air, this will be after immigration, once you have collected all of your luggage and cleared customs.
What happens if I miss my flight, or am delayed?
Prior to departure you will receive final documentation which will include a 24-hour Emergency Contact Card. If you have any problems you can call the appropriate person detailed on the card.
Are there any restrictions on the size and number of pieces of luggage I can bring?
There is limited storage space inside your cabin. We recommend taking soft-topped luggage as it is easier to store and keep it under 50 kg per person.
What electrical chargers will I need to bring with me?
The Golden Eagle wagons are equipped with a 220v European plug socket. Please ensure that you have the correct adaptor for any electrical items that you may wish to charge while on board the train.
Is smoking permitted on the train?
Smoking in the cabins is strictly prohibited. You can smoke in specific designated areas at the ends of the train.
Is insurance included and do I need it?
It is a booking condition that you must be fully insured for any medical expenses that may be incurred whilst travelling. Comprehensive travel insurance policies can be obtained from our agent. Please contact us for more details.
Do I need to make any special prior arrangements if I am travelling with medication?
You need to ensure you have the correct quantities of prescription medication. We strongly advise that you seek medical clearance prior to travelling. Our on-board doctor must be advised if you are travelling with prescription medication.
Do I need any special vaccinations?
As with all overseas travel, please contct your doctor or government website to get the most up to date information on what vaccinations if any are required.
Is the Doctor English speaking?
Under normal circumstance we always provide an English speaking doctor, however there may be exceptional circumstances when that will not be possible.
What happens in the event hospital treatment is needed?
We will make every effort to ensure that you receive the highest possible level of care and if required, will get in touch with your relatives at home.
Is there an internet and fax facility on board and if so, how much does this cost?
There is no internet or fax facility aboard the trains; however it is possible to check emails during certain stops en route. This may mean missing the excursion programme for that day.
Are there any sort of communication links while we are on board?
Mobile phone coverage can now be found virtually along the entire Trans-Siberian Express route, however it is not continuous. We do not have a satellite phone on board the train, but the Tour Manager can be contacted in emergencies on the mobile telephone number provided on the 24 hour emergency card provided in the travel wallets.
What currency will I need to bring?
For most tours we recommend taking US$ with you as they can be changed easily. You should only need money for bar and laundry bills and any souvenirs you would like to purchase along the way. It is possible to run a “tab” on board and make one payment at the end of the tour. If the bill is less than USD100 you will be required to make this payment in cash. International credit cards (VISA and Mastercard are both accepted) for payments over USD100. The Tour Manager will advise where you can exchange money along the way.
Can I use credit cards and travellers cheques?
ATM machines are now available in all large towns and cities along our routes, however, we do not recommend that you rely on ATMs alone for money. We also do not recommend bringing travellers cheques as they are virtually impossible to exchange.
Do I need to tip when I am on the tour?
All gratuities are included in the tour price and we encourage passengers to refrain from offering gratuities to crew/hoteliers/drivers etc. We would prefer passengers to inform our management of any exceptional service received, and we will reward accordingly.
Is it safe to stand up in the shower whilst the train is moving?
Yes it safe to stand up. As this train has been built to our specifications we also provide grab handles in the shower for stability we can also provide a stool if your clients would feel more comfortable sitting down whilst showering.
Is it safe to leave valuables in my cabin, especially when I am on a day excursion?
Yes. Each car has two attendants, one of whom is always on duty and they remain on the train during the city tours. However, all passengers should take their passport with them whenever they leave the train.
Is there a safe in the cabin / onboard the train?
Gold & Silver class cabins have a safety deposit box located inside the wardrobe.
Can we lock the compartments?
It is safe to leave compartments open since the car attendants are always in the carriage but if you want to lock the cabin it is possible.
Is the water safe to drink?
The water on all trains is not drinking water. Your attendants, who are on duty 24 hours a day, will provide you with fresh bottled water around the clock. There is also bottled water in the bathrooms for brushing your teeth. Food on board is washed with bottled water so please don’t worry about compromised standards of hygiene.
Is alcohol permitted inside the cabin?
Are there tea & coffee making facilities inside the cabin?
There are no facilities within the cabins, however tea and coffee can be provided by the car attendant 24 hours a day.
Are all drinks free?
Tea, coffee, draft beer and mineral water are free for all Passengers.
Wine is complimentary for all passengers at meal times.
We have a tariff in the bar car that details the full drinks price list if you would like to purchase any other drinks.
Is hot water available at all times?
Is there a fully stocked bar at all times?
Can you cater for special dietary requirements?
Please inform our reservations department about any special dietary needs when you make your booking. Our restaurant staff can cater for most special diet requests.
Are meal times set?
Yes. Breakfast is normally between 8am and 10am. If however there is an off train tour leaving the train before 10am the Tour manager will advise all passengers so that they have eaten prior to the off train excursion. Lunch is scheduled around the off-train excursion arrangements, however it is normally between 12:30 and 2pm. Dinner is served at 7pm most evenings.
Where is luggage stored?
There is room to store luggage inside the cabin. It is also possible to store luggage at the end of each carriage, however there will be limited access to this.
Is there a laundry facility?
There is a laundry service on board. These are charged per item at the end of the trip. Payment can be made by cash or credit card.
How often do the towels get changed?
Every three days
What toiletries are provided and what brand are they?
Shampoo and shower gel are provided. They are our own exclusive brand
Is there a shaver point and electrical points inside the cabin?
There are electrical and shaver points in each cabin.
Is it noisy? Are ear plugs required?
The sounds of a moving train may disturb you, especially on the first night on board. However we have not had any comments about guests finding it difficult to sleep while on board, rather the motion rocks you to sleep!
Are cabins checked on the border crossings?
Border officials come on board the train as we cross into Mongolia but may enter your cabin
Are the train windows cleaned daily to allow for good photography / general viewing?
We ensure that the train windows are kept clean to ensure that you can enjoy the interesting scenery that we pass.
What is the dress on board the trains?
During the day dress is casual both on and off the train. In the evening we suggest smart casual.
What type of footwear is required?
Since every tour requires some walking we recommend you pack some comfortable walking shoes. A rubber sole is recommended to avoid possible slipping.
I have limited mobility – am I able to go on all the excursions?
If you need a wheelchair this must be arranged at the time of booking and we will do our best to accommodate the request. However, it may not be possible to go on all of the excursions.
Who is the guide for off train tours?
We provide local English speaking guides
Are the guides English speaking?
Yes, the local guides speak English as well as the on-board Tour Manager. If you wish to have a guide in a language other than English, you need to ensure that this request is made at the time of booking and we will aim to provide one (charges may apply).
Are the trains run by steam?
All Golden Eagle trains are powered by electric or diesel engines.
Can passengers make a request to see the engine or/ and to drive?
For safety reasons we can not allow passengers to drive the train, however when we are stopped in the stations it is possible to see the engine. Please ask the Tour Manager who will be able to make the request on your behalf.